At Star E Wheels, we aim to ensure a smooth, timely, and hassle-free delivery experience for every customer. This Shipping Policy outlines how we handle the shipping and delivery of electric vehicles and accessories purchased through our showroom or website https://starewheels.in.

1. Delivery Coverage

Currently, we provide delivery and logistics support for:

  • Within Thane, Mumbai, and surrounding areas
  • Other parts of Maharashtra (subject to availability and prior confirmation)

For delivery outside Maharashtra, please contact us directly for feasibility, timeline, and cost estimates.

2. Delivery Timeframe

  • Orders are typically processed within 2 to 5 business days after payment confirmation.
  • Delivery of electric vehicles may take 7 to 14 business days, depending on RTO registration timelines, stock availability, and delivery location.
  • Accessories and spare parts (if ordered separately) are dispatched within 3 to 7 business days.

3. RTO Registration and Delivery

For electric scooters and bikes that require RTO registration:

  • Delivery will only be initiated after successful registration in the buyer’s name.
  • Customers must provide all required documents (ID proof, address proof, photographs, etc.) promptly to avoid delays.

4. Shipping Charges

  • Free delivery is available within select locations in Thane and Mumbai.
  • For other locations, shipping charges will be calculated based on distance, product type, and delivery partner. These charges (if any) will be communicated at the time of order confirmation.

5. Tracking and Updates

Once your order is confirmed and dispatched:

  • You will receive a confirmation call or message with estimated delivery details.
  • For accessories or non-vehicle items, courier tracking details will be shared via SMS or email (if applicable).

6. Delivery Attempts

  • Our delivery partner or representative will attempt to contact you before delivery.
  • If you’re unavailable at the time of delivery, we will reschedule as per your convenience. Additional delivery charges may apply for multiple failed attempts.

7. Inspection Upon Delivery

We strongly recommend inspecting the vehicle or item upon delivery. If you notice any of the following, please inform our delivery personnel or contact our support team immediately:

  • Physical damage
  • Wrong model or color
  • Missing accessories or documents

8. Delays and Force Majeure

While we strive for timely deliveries, unforeseen circumstances such as bad weather, strikes, transport restrictions, or regulatory delays (especially with RTO) may affect the delivery timeline. We appreciate your patience and understanding in such situations.

9. Need Help?

For questions regarding your delivery status or shipping process, please reach out to our team:

Star E Wheels
Shop-57&58 Samrin Heritage, Ground Floor,
Almeda Road, Chandanwadi, Panchpakhadi,
Thane – 400602
📞 9124012405 / 9124012406
✉️ starewheels@gmail.com