At Star E Wheels, customer satisfaction is our top priority. We take great pride in offering high-quality electric vehicles and exceptional service. However, we understand that there may be situations where a return or refund is necessary. Please read our policy below to understand how we handle such requests.

1. Return Eligibility

Our return policy is applicable under the following conditions:

  • The product received is damaged or defective upon delivery.
  • The product delivered is incorrect (wrong model or variant).
  • The product is eligible for return only if it is unused, unregistered, and in original condition with all original packaging, tags, manuals, and accessories intact.

⚠️ Electric vehicles that have been registered or used (even for test rides) are not eligible for return.

2. Return Request Timeline

  • Return requests must be initiated within 3 days of receiving the product.
  • Beyond this period, no returns will be accepted unless under a valid manufacturer warranty claim.

3. How to Initiate a Return

To initiate a return, please contact our support team with the following details:

  • Name and contact number
  • Invoice number and date of purchase
  • Photos/videos of the product highlighting the issue
  • Reason for return

Contact Us:
📞 9124012405 / 9124012406
✉️ starewheels@gmail.com

Our team will review the request and guide you through the return process.

4. Inspection & Approval

Once the product is received at our showroom or inspected onsite (in case of bulky items), our technical team will assess:

  • Product condition
  • Reported issue
  • Usage status

Return approvals are subject to inspection. If the return is accepted, we will process it within 5–7 working days.

5. Refund Policy

Refunds are applicable under the following conditions:

  • Approved returns for damaged or incorrect products
  • Order cancellations before dispatch or vehicle registration
  • Refunds are not applicable for any accessories, consumables, registration charges, insurance, or custom modifications.

Refund Mode and Duration:

  • Refunds will be processed via the original mode of payment.
  • Please allow 7–10 business days for the refund to reflect in your account.

6. Cancellations

Orders can be cancelled if:

  • The product has not yet been dispatched or registered.
  • You notify us within 24 hours of placing the order.

Once the EV is dispatched or registered under your name, cancellations will not be accepted.

7. No Refund/Return Situations

  • Product returned without original packaging and documents
  • Product damaged due to misuse, accident, or modifications
  • Vehicles already registered with RTO
  • Service charges and delivery charges are non-refundable

8. Need Help?

If you have questions regarding our Return and Refund Policy, feel free to reach out to our support team. We’re here to help you with a smooth and transparent process.

Star E Wheels
Shop-57&58 Samrin Heritage, Ground Floor,
Almeda Road, Chandanwadi, Panchpakhadi,
Thane – 400602
📞 9124012405 / 9124012406
✉️ starewheels@gmail.com